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They're far more interested in video and audio quality
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Wow, I'm learning a lot from your experience. I've not had the customer experience you have had, however I've been dismayed at the total neglect of quality the average consumer sees as important. I've had a course in 'personality dimensions', and I tend to equate this response as the 'practical' type of personality, which dominates by 2/3 of the general population.
However, I had no idea how irrelevant this was. Anyhow, in one particular customer, I did a restoration which wasn't technically perfect, but they seemed to find it OK. I have since learned to do a 'perfect' restoration, which I would like to offer to them for free because I feel bad that I didn't give them the best in the first pass. I have yet to see how they will react to this. Certainly they can get the idea of the video from what was provided. They didn't complain about what they had.
In context, this was a video with extremely bad dropout type defect, which showed as short, white lines in the video. I cleaned up 70% of these, but the result was somewhat blocky. I can now fix this 100%.