Some expert help might be handy at this juncture.
How do I handle a return/replacement with this
Amazon purchase? I have only the online acknowledgements, no invoice in the box. The shipper shows as "Cybershops", and there's a package insert from "DSL International" stating that warranty is done through them, and requiring a "Bill Of Sale"... which was not enclosed with the unit.
I'd rather not have a remanufactured product "repaired"... consumer electronics aren't really repairable. I'm sure you've been through this sort of thing yourself.
Physical details, if it matters:
After some RTM I got the 3506 set up. What I figured would be the most fragile part, the 1394 interface, worked fine, then when fed it's first Verbatim -R (16x) it coughed back some startling mechanical noises and refused the disk. Further disks appeared to record OK until the last step. After a few hours of aggravation there's a repeatable issue:
It destroys the disk at the "finalize" step - seems to be OK until then, but at finalize it emits some unusual noises and renders the disk unreadable by anything; itself, a dvd player or a pc. It also marked the top of at 1 DVD with a circular abrasion. Since it's already eaten over 3 hours I don't intend to troubleshoot it further.
I'm right about at 30 days which may affect what I can do. The "warranty" is for 90, but I'm quite skeptical of 3rd or 4th party warranty service... been there.