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  #1  
12-07-2012, 11:33 PM
bigk181 bigk181 is offline
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My DVD player and DVD burner are no longer showing up in My Computer. I went to Device Manager and right clicked on each drive and I got this message on both of them:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

How do I get my DVD drives to show up in My Computer again? The drives still open and close. I'm using Windows 7 Ultimate 64-bit.
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  #2  
01-09-2013, 12:28 AM
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I have had this problem before in the past myself. Luckily there is an easy fix from Microsoft for this.
http://support.microsoft.com/kb/982116

Hope this helps,
-JMP

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  #3  
01-09-2013, 05:19 PM
bigk181 bigk181 is offline
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Thank you but the drives are being detected now. I don't know what happened but the drives showed up in My Computer on their own.
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