Futurehosting was one of our primary hosts from around 2007-2009 (second only to
EuroVPS and Stablehost), and was discontinued solely due to lack of need. It was an excellent host, and Vik and Jim were wonderful people to work with. From around 2009 to 2012, we also admin'd a server there for one of our larger clients at the time, before the client downsized and moved the few remaining sites to a multi-domain plan (like reseller) with us. (We often host our dev clients.)
The only time we ever had trouble was back in 2008. There was a 4-day downtime, but it was completely the fault of Parallels. Virtuozzo ate the VPS AND ruined the backup server at the same time, so it had to be restored manually from both ends. Parallels actually requested our container image for debugging (which we did), and I believe they issued an update because of a fatal flaw. Not fun at all.
As recently as 2013, I'd been in contact with Vik. Still a nice guy.
1. Our server was in Seattle (a location they no longer have, I believe), and our client was in Chicago.
2. I've never come across truly proactive management from any host. It's always reactive, meaning you have to ask them for whatever you want -- updates, installing new software (caches, etc), security tweaks, etc. They were better than average, and usually update the basic OS. When it came to suggested security tweaks, non-OS patches and updates, you have to ask. It's why even "managed" VPS users must at least know about some management tasks.
The client VPS has several issues -- again, all related to Virtuozzo. It's one of main reasons we no longer use any Virtuozzo (VZ) or OpenVZ systems -- only Xen, KVM, VMware, and Hyper-V based virtualization. We never run into the various kooky issues we'd experience on the VZ platforms. (At worst, SolusVM sometimes does not deploy Xen/KVM templates correctly, but this is not common. I've only seen it twice to date.)
Our main VPS are currently with
EuroVPS, Site5,
Namecheap,
Veerotech and Stablehost -- all of which use Xen or KVM. Also worth mentioning is
WebhostingBuzz, but we mostly use them for dedicateds; we have dedicateds at
Namecheap and EuroVPS as well.
Futurehosting is a good host. It's right there alongside
Knownhost and
WiredTree for Virtuozzo VPS hosts.
Enough info for you?