To most people, the internet represents the information age — an era of communication enlightenment. However, it’s also created a communication plague that has allowed the proliferation of myths, conspiracy theories, scams, and lies. And most of them were harder to do pre-internet.
For example, it’s pretty hard to fake being a Tom from Texas, when you sound more like an Apu from the Simpsons, or look like a Chen from China. Yet Tom from Texas is how outsourced support desk techs are passed off to customers. (And it’s not like we’re really all that fooled — it’s easy to see when somebody writes with ESL skills that makes Google Translate read like a literary scholar.)
And it’s not just the hosts that are a problem — they have accomplices! One reason so many people find bad hosts is because many large hosts have essentially bribed unethical website owners with large sums of money. [Read more]