Network Solutions review: Bad, Bad, Bad hosting!
I have my own VPS on another host but right now having a very poor experience with Network Solutions. I'm doing a site for local non profit for free.
Not sure if this was related to the main issue but for starters there was four folders in htdocs that I was unable to delete, even using their file manager these folders didn't want to die. I could see they were owned by root but these were clearly user folders. In any event after talking on the phone with "tech support" I was told to have the account owner contact them <sigh> ...There is no one technically skilled in this organization. In any event for whatever reason I was able to get them delete the next day via FTP, didn't look to see if they changed the owner. That solved and the site up and running under a new CMS installation that I developed locally I go to add the photo album and find that files I had backed up over FTP from the htdocs folder are not the full resolution images which makes sense for display on a web page. The problem is they had used Network Solutions proprietary site builder for this site over the years with different people so getting the original files from these various people would be impossible and THERE IS NO WAY TO DOWNLOAD THE ORIGINAL IMAGES IN BULK. They have a web based file browser and the only way to get the original images is to select one thumbnail, click the edit button and then right click the full image to save as. Repeat for each image and with at least a thousand images....... not going to happen. That is not the primary issue though, after uploading a few images I decided to check how it was rendering using browsershots.org and I get the error "the server did not send a content type header". Over to web-sniffer.net and this is the results: Quote:
I upload a text file test.html that simply has the word test in it and get the same results from web-sniffer.net. Fetching as Googlebot and few other sites provide the same reuslt. I start a support ticket explaining the issue and the reply I get explains the difference between HTML and WYSIWYG editors and some other nonsense. They do have link to chat for further support so I try that. This is the only tech that had any sense, after seeing the results from web-sniffer.net he recognized it as an issue. There was a binary file above the htdocs folder named htdocs that didn't belong there. He couldn't delete it and I couldn't delete it, I guess he had to get a higher level tech to delete it. He tells me to wait 24 hours so that the cache clears and the issue should go away which made no sense. 24 hours later this problem still exists so back to the tech chat. Quote:
Again this is a non profit and they have 6 months left on this plan, had that not been the case I would have immediately suggested they move to another host. This has been ongoing since the 3rd at 7 in the morning and still no resolution. |
One of the reasons I started using JaguarPC all those years was because you used it. I needed a good host. :)
The site has used it off and on for at least 10+ years now, for clients projects. It's been good ever since. Very few downtimes, issues, etc. So for that sound advice, thank you. |
I've had good luck with Jag, funny thing is the first month I was with them the server went offline for almost 3 days. That was in 2007 I think LS so not quite ten years yet. Since then the service has been decent, seems like once a year it takes a dump for a few hours but that is to be expected.
Having said that they had at least 3 servers that took 2 weeks to restore, those problems are supposed to be fixed. Getting back to Network Solutions this morning I was able to get a tech on the chat that I was finally able to get the message through too. He started off with the it's a problem with your code canned message and told him just be quiet for second and I was going to explain it step by step. Issue still exists but I'm assuming they are working on it. -- update -- Originally reported on the 3rd, finally solved today. Next issue, the default folder and file permissions are wrong. <sigh> Folders are set at 765 and files at 664, I'm waiting now for the email that is going to explain to me how to set file permissions because the tech didn't read the ticket. -- update -- I spoke too soon, the original issue has returned and I'm running into anther wall of incompetence with the file permissions. That's it, I'm moving it to my VPS.... |
Network Solutions is the first domain register company, today is the most expensive one,
i will never order domain there. |
Just an update, I moved this site to my own server becsue they were unable or unwilling to resolve this issue. The funny thing is they sent me na email about 1 week announcing the issue has been fixed and of course the reason it was fixed is because it wasn't being served from Netsol.
I haven't been able to talk to the site owners but I'm assuming Netsol refunded their money for the remainder of the package. I'm guessing this because the preview URL that doesn't use the domain name returns a 404. As of right now the other domains on that IP still have the same issue. Here's the IP and a few domains on it: http://whois.domaintools.com/206.188.193.129 |
I know this is an older post, but I was auditing the hosting posts this morning. It's worth bumping...
This is a great example of how most early hosts have turned sour over the years -- Network Solutions, Spry (now an EIG brand), JaguarPC, Readyhosting (another EIG brand), etc. Many of the hosts from the late 90s and early 2000s either went bankrupt of sold out to EIG (Fatcow, iPage, Hostgator, Bluehost, and about 45+ others). (Yeah, you read that right -- JaguarPC has had issues for about 2 years now. We no longer use them for anything, and no longer suggest them to others. They did something REALLY stupid a while back, which I'll be posting to the forums soon. I plan to mirror it on WHT, so other can read it as well. Yes, it was bad.) Quote:
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To be blunt, Korey was a major asshole in that ticket. :mad4: Stuff like that is just shocking. At least you knew what you were doing -- others are not so lucky. :unsure: _______
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