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admin 01-24-2004 09:17 PM

Update 12/2008 - The post below is now outdated.
The new Premium Member information is here:

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About this support forum:
The growth and traffic generated by has been overwhelming and far beyond anything previously imagined. The site's e-mail link was originally put up with the intention of freely helping anyone with a problem, but that is now impossible.

Why join? The forum is a paid support area with a one-time fee to cover the costs of maintaining it. Unlike free forums online, your questions will often be answered in detail with images, by selected individual that are experienced in video. This forum also maintains a professional atmosphere, and will not put up with the monkey shines that infest other free/public forums. The costs involved pay for the forum and time it takes to answer the questions.

Package info: While there used to be several levels of support, we've done away with that. You now pay $15 and that's all. The accounts do not expire and you can ask whatever you need.

What's in the forum? Pretty much what you see is what you get. The 'How To Join' area is the only one non-members can enter. Everybody can view the forum list, but a username and password is required to enter other sub-forums.

Payment information. Joining the forum is a simple two-step process. You will first fill out a form that gives me your account information for the forum. The second step is to make the payment.

STEP 1: REGISTER. Click here and a pop-up window will appear requesting your forum information. An e-mail will be sent to me, and I will await matching payment information before creating the account.

STEP 2: SEND PAYMENT. We can accept payment for the support forum by cash/money order or Paypal. The payments are preferred and will get fastest access. If you opted to mail in a payment during registration, an invoice will be e-mailed to you soon. Click here and a pop-up window will appear with Paypal payment information. Please allow several days for the accounts to take effect.

In most cases, expect the account to be active within 48 hours.

admin 11-19-2004 09:29 PM

PLEASE NOTE! We do not offer online chat (instant messaging) or telephone support of any kind. At this time, only forum-based help is available. Do not fear, your questions will be answered in a timely manner, often the same day, or at latest in several days.

While some may find phone/chat consultation an appealing method, it rarely lives up to it's expectations. Tech issues like video are best served in a forum environment, not a live interaction like online chat or telephone. Why? It's simply because not all the answers can be put into words (needs pictures!), nor are they always readily available. To run a really successful support system, research, testing, and verification may be needed. Careful help, not a sloppy rush job. A "live" interaction would probably result in lots of pauses and silent periods.

A forum also has staying power. If you were confused the first time (very possible!), it's still there to read over and over again until it all clicks. It's in everybody's best interests to use the forum.

admin 04-08-2007 04:03 AM

Registration and payment information has been updated.

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