digitalFAQ.com Forum - JVC customer service advice?

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Hi LS-
Here's a quote from a post you left on the videohelp.com forum from a few months back (http://forum.videohelp.com/threads/3...R-MV1S-Loading) regarding the infamous 'loading error':

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...They'll be fixing it for free for pretty much forever, because many states have laws regarding this sort of thing. It can be complicated too, so the typical solution (the easy one) is to just fix anybody that has the problem. After 4-5 years now, I would imagine they don't get many requests -- most people just throw them away and move on. (Stupid move, but it's what they do.)

Here's the response I was just handed today when I wrote (yesterday) to explain that I have TWO decks that require service due to this condition:

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Thank you for contacting JVC Customer Care, my name is Tamara, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.

I understand that you are experiencing some difficulites with your DVD recorders.

Since we are not certified as technicians to diagnose product problems, our best advice is to refer you to an authorized service center for proper evaluation or possible repair. The following link will direct you to your nearest authorized service center or factory service center as well as offer answers to commonly-asked questions about our service policy:

http://support.jvc.com/consumer/supp...=1&item=29#294

Please note that the service program previously mentioned by Nancy has since expired. I do apologize, but you would be responsible for any repair costs.

If you have any other questions please let us know at customerrelations@jvc.com.

Sincerely,

Tamara H.
JVC Customer Care

I gotta get my set-top recorders fixed...Who do I go above's the head of "Tamara" to in order to get this done? I'm not paying JVC (or someone else) because the corporation thought it would be an effective cost-saving measure to cr*p out on the brand of capacitors used in mass manufacture for retail products!!!
Please drop a note here and let me know what you think?? Kinda tired of getting bamboozled by companies who automatically expect me to lie down like an obedient dog...
Thank you in advance...

It seems JVC is backpeddling, or otherwise silently introducing a new policy. I'd try to fight it. If it still fails, don't pay JVC for a fix. They want unreasonable repair fees for what amounts to a 15 mionute fix and a few spare capacitors.

I've covered it pretty well here: http://www.digitalfaq.com/forum/show...-dvd-2008.html

If JVC is unwilling/impossible, then

Look for any old repair guy that has some video knowledge. Some towns have general "fix-it" shops. (Yep, just like they did in Mayberry!)
College media or broadcast class teachers are great resources for this. Sometimes even broadcasting students. Most colleges have to DIY repair items, so they are often skilled at it.
Or cable employees. Sstudio workers, not the guy climbing the pole!
Anybody working at a TV station.

You'll need to word-of-mouth ask around in your area for who may help you quickly, cheaply, easily and with a good job.

JVC would be last-case scenario. :mad:

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