Man, Dell's tech support is about as useful as tit's on a boarhog. I have spent the last 3 hours on the phone with their "gold tech support" listening to one person after another tell me that the issue isn't with the burner, but it's with the software. They expect me to contact nero and ask them to add my POS dvd burner to the nero software. Well, I guess I'll give it a try. Believe me though, if I don't get a response from them, this whole computer is going right back! Let this be a lesson folks. Don't by a dell for home use, they suck. Stick to a business class machine!
If anyone else has any other suggestions as to what I can try, please let me know.
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