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Originally Posted by Impulse
60-70% of my users are in Eurrope, 20% in US/Canada, 5% in Australia/NZ and the others are scattered internationally or in the carribean
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To be honest, this is all I need to know.
While Fresh Roast Hosting (FRH) is probably an okay host run by some nice people -- folks I've run into myself on both WHT and some other sites -- it's not the best fit for your needs.
The general rule is to host a site on the same continent as the majority of your traffic. (For example, The Digital FAQ is a truly worldwide site, with about the bulk of traffic coming from both North America and Europe. So we needed a location on the border of both -- either New York or Amsterdam/London.)
If the have 60-70% EU traffic, by all means, stay in the EU. If not
EuroVPS, then a UK host like WebhostingBuzz. Some USA companies even have EU locations -- such as Stablehost in Amsterdam, or
Veerotech in UK. Hosting in Dallas was a terrible idea, and even hosting in Philly many not be much better. At worst, you'd have New York (New Jersey) or Virginia, because at least those directly connect to Europe.
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I always utilize your help lol you're quite knowledgeable.
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When you've been online 20+ years, making sites for most of them, you tend to learn a few things.
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They are a little slow getting back to replies but i'll give them the benefit of the doubt.
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Ask yourself this: Would you rather they spend time talking to existing paying customers, or the pre-sales questions by non-customers. Or would who want a host that answers sales questions ASAP, and then is slow once you're a customer? Because, sadly, that's how most companies are -- treat new/potential customers great, and existing customers like poo. I'm constantly reminded of my cable/satellite TV company here!
Support ticket replies for customers are 15-30 minutes on average! (That's fast!)
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Fresh Roasted Hosting is not 100 percent comparable to them. I like the fact that I've spoken with Lisa(Who is quite active on WHT) and she seems quite knowledgeable and friendly. I thoroughly Enjoyed speaking with her. They are smaller company(I believe her and another guy plus a support team) but it definitely feels friendly and I perused their FB Pages and twitter and they are quite active and involved.
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I agree -- they seem like great people. But for you, I don't think it's the best fit. If you ever have US-centrix projects, just keep them in mind for later.
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Looks fine to me.
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I am looking at their Light and Medium Roast Plans(And they offer a discount which is nice).
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EuroVPS has discounted too, FYI. Ask for their current special.
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2. Hostdime:
I also weeded out HostDime. I asked about SSD VPS and got conflicted answers. Manny says
"Correct we are using enterprise SAS15K drives for our VPS nodes. SAS15K is a more mature release of drives with performance of SSD's that we used for our nodes for a while now."
He goes on to tell me that if i go dedicated, I can use SSD However their sales department claims they do use SSD. Two reps told me this. It seems like there is no consistency so i am bypassing them.
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Yeah, as I said elsewhere, it's not a good host for reasons like this. Stuff doesn't work, and it often seems like the left hand doesn't know what the right hand is doing. I don't like that. This is how I am, hosting of not. I walked out of Lowe's last week, because we kept getting different stories. Screw 'em. We went to a different lumber yard where we got real answers. And they're likely be getting our business.