04-24-2015, 12:31 AM
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Somewhere between version 11.44 and the current 11.48 version of cPanel, something has changed in the way that servers roll back (or "restore") domains. You'll get a yellow warning, but that's glossing over the issues. Unless you look at the logs, as prompted, you'll miss seeing all the errors.

For example, at the top of the log page:

Transfer Log
Warning: Unable to copy home directory for user: abc
Warning: Removed empty DB for failed restore of “abc_wordpress”.
Warning: The system has saved the database archive data in the directory “/home/abc/cpmove_failed_mysql_dbs.1429790115”. You may use this directory’s contents to restore your data manually.
Warning: The system failed to reinstall the MySQL database “abc_wordpress” as “abc_wordpress” because of an error: The system failed to connect to the MySQL server as “abc” because of an error: Access denied for user 'abc'@'localhost' (using password: YES)
The cPanel restore process is corrupt, and the permissions are fubar.

Further down, you may see others:

Restoring Homedir…
/bin/gtar: public_html: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-content: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-content/plugins: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-content/plugins/revslider: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-content/plugins/revslider/temp: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-content/plugins/revslider/temp/update_extract: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-includes: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-includes/js: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-includes/js/tinymce: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-includes/js/tinymce/plugins: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-includes/js/tinymce/plugins/wpgallery: Cannot unlink: Permission denied
/bin/gtar: public_html/wp-includes/js/tinymce/plugins/wpgallery/img: Cannot unlink: Permission denied
/bin/gtar: Exiting with failure status due to previous errors
Unable to copy home directory for user: abc
Thankfully, the solution to this is rather easy.

Step 1: Terminate the domain. Just remove the entire thing.
Step 2: Now go back and restore the desired backup.

NOTE: A stock cPanel server should NOT remove the older backups, although the domain is now gone. If you're using some sort of cPanel plugin that removes "unneeded" backups (ie, domains no longer hosted on the server), then you're going to have a nightmare. You'll have deleted everything! In this instance, login to the server via SSH, and copy the domain backup out of the /backup folder into the /home folder. IF you're not a server admin, then ask your host for help.

That's all the is to it!

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