I'm not a fan of the D-VHS players, as they are especially craptastic at LP/EP(SLP) tracking. The transports and alignments are seemingly narrower than S-VHS decks (especially the SRs), and optimized for the D-VHS tapes in SP mode.
And then I always warn about eBay
-- even the so-called "tested" and "working" players almost always have issues. The reasoning is that the deck is tested with a retail SP mode VHS tape, and any image of any quality is seen by the seller as good. But that's not how you test a VCR, especially when it comes to the fancier S-VHS and D-VHS decks. And eBay
sellers are usually recyclers, and have zero knowledge on how the VCR should operate. Many sorely need maintenance. You're not buying from eBay as much as you're gambling.
You should just return the deck. It has too much going against it. I have some good JVC decks for sale in the forum marketplace (PM me), TGrant has Panasonics, or you can role the eBay dice again.