Pinnacle 710-USB not working on Windows 11?

[Nitro87]

Hi folks

The last piece of my workflow arrived today (thanks LS) and it's the Pinnacle 710-USB.

In short, it doesn't work. I half expected this, but from reading posts from this forum and others, people have got further than what I am.

So I installed Pinnacle_Video_Driver_64bit.7z from https://www.digitalfaq.com/forum/vid...html#post64929.

I got an error saying the driver couldn't be loaded on this device, the fix for which is here: https://support.microsoft.com/en-gb/...d-61a4a43b3dd5

Rebooted, and it now installs fine without errors. It doesn't show up in Crossbar Thing or VirtualDub 1.9.11.

The device does show in Device Manager as seen in the attachment.

Going into it, I get this error.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Bad Image}
%hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x"

Any ideas?

[Nitro87]

For what it's worth, I've just tried this out on someones Windows 10 laptop, and the drivers install fine, and VirtualDub sees the card, but I'm getting no signal through... and that's with Crossbar Thing changed to S-Video input.

So two separate issues here but I need to get something working as I have someones tape who has been wanting it back for a few weeks and I've explained I'm trying to get all the equipment.

[Nitro87]

Ok, this is sorted. I was using a USB 3.0 slot on the front of my PC for testing purposes. When I plugged it into the USB 2.0 slot, it started working. The preview looked off, so I set PAL-I in Crossbar Thing and it now works.

I have a couple of new questions but I'll post a separate thread.

So if anyone Google's this in the future, plug the Pinnacle 710-USB into a USB 2.0 slot on the motherboard and it should play nice - even in Windows 11.

[latreche34]

I have warned about USB 3.0 before here and at videohelp, I could never get my 500-USB to work via USB 3.0, Though I've only tried it on Windows 10 and earlier.

[lordsmurf]

It's not USB 3.x itself, but rather chipset/drivers of the port. In some cases, the in-case hub, when not the motherboard ports.

[aramkolt]

Hadn't looked into the 710 much, I'd say the interesting feature is firewire in/out, but data is sent over USB 2?

[Nitro87]

It seems so, yes. I haven't and probably won't have that use case so couldn't try it.

[latreche34]

Quote:

Originally Posted by lordsmurf

It's not USB 3.x itself, but rather chipset/drivers of the port. In some cases, the in-case hub, when not the motherboard ports.

Off course it's the chipset/driver, otherwise the only difference between USB 1/2 and USB 3 is the color of the plastic inside the port.

[lordsmurf]

Quote:

Originally Posted by latreche34

Off course it's the chipset/driver, otherwise the only difference between USB 1/2 and USB 3 is the color of the plastic inside the port.

Well, no, I refer to the USB 3.x specs.

I use USB 3.x ports for these cards, but am aware of others on different chipsets/drivers with issues. But it is rarer, so I don't normally mention it. That was also true of USB 2.x and USB 1.x, so this is nothing new. Some ports were apparently only tested with printers, mice, HDDs, etc, not any USB device, such as capture cards.

It's definitely more than plastic colors -- which isn't standardized either, though voluntarily it is shades of blue for 3.x ports.