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Originally Posted by lollo2
In the first case he needs the head switching noise to be removed as part of the"capture service", in the second the service will provide a mp4 file, or something like that
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Nope. That's part of the same "case", there's not a 1st/2nd distinction there.
As you should know, there are reasons to not mask raw/lossless footage. And that's what you get with a baseline service. It's the best quality from the tape. If you want to convert a "watch copy", then that's separate. It may be a nominal fee, but it's extra steps.
What you refers to was largely the "lazy generation" of video conversion customers. They screwed their videos up over a decade go, cramming it through a lousy DVD recorder, or paying some slop shop operation that did the same thing. The current customers are actually a bit more savvy, due to age (many are surprisingly young now), or due to not liking the quality available at that time. Many more are simply redoing botched projects from 10-20 years ago.
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But I do not have expertize in this field. The only experience I have with external services is the capture of Betacam tapes that we (as fan club) received from a TV, and we were not able to capture because lack of player. The final format deliverd to us was a clean mp4.
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Lots of amateur and low-end services give you compressed H.264 (as MP4). But those services are finding themselves squeezed out of the business, much like the DVD recorder kiddies in the 2010s. (The desperation of LegacyBox commercials amuses me the most. They laid off a huge % of their company earlier this year. Their Glassdoor and Indeed ratings/comments are telling to how these garbage shops operate.)