Elgato support is as knowledgeable as an average person who never heard of a VCR, Certainly you're not going to hear from the developers, Support personnel are normal people who can answer an e-mail request or the phone and can look up the user manual and give you that silly suggestion, They are not techs per say.
Elgato support is as knowledgeable as an average person who never heard of a VCR, Certainly you're not going to hear from the developers, Support personnel are normal people who can answer an e-mail request or the phone and can look up the user manual and give you that silly suggestion, They are not techs per say.
I refer to most "techs" as nothing more than "warm asses in seats". The knowledge required for those jobs is literally nothing, no education required. You can be as dumb as a stump, and the ability to read is the only required skill. The "reading" is simply so you can parrot the "company line" as written in the notebook of scripts they give you when hired.
Yes, that means you're not actually getting support whatsoever. It's a facade. Welcome to Corporate BS 101.
Elgato is owed by Corsair Gaming. The original/actual "Elgato" company ceased to exist about 7 years ago. Corsair has been an unprofitable losing-money company for years. So it's all about cheap goods, bare minimum staffing, etc. Even then, the company truly sucks. It was a memory company that tried to expand into other product lines (mostly "gamer" products, what it saw as the cash-cow of computing), but it failed. Someday (and I'd bet money on it), Corsair will be acquired and gutted by a VC/PE firm, and exist as brand names for rebadging cheap Chinese products (like Roxio, Kodak, GE, etc).
Sometimes knowing deeply about what you're buying, and who you're buying from, matters.
Elgato/Corsair earned Elcrapo. The whole company is Elcrapo. Elgato/Corsair does make some decent products, like the Wave:3 USB mic, but those are apparently the exceptions, not the norms.
Video capturing is about tools. Quality tools, not random tools. Elgato makes junk, and those project will never be completed. Either not at all, or at least not with any degree of quality.
Tech support back in the day use to be people who have worked the nuts and bolts of an industry, Now they are just office people that don't even live in the US, Who knows who you're talking too and what time zone, They all have American first names though, this is what is strange.
I did give it a try again using OBS Studio and Elgato Capture Device. I tried changing the settings in Videodecoder, in OBS. When choosing NTSC_M or PAL_M i got a capture in colour (at least with one of the two VCRs I have). However I got no audio. I'm trying to solve the audio problem.
Any ideas?
-- merged --
It seems like my problem is solved. Now I manage to transfer my tapes, marked NTSC, in colour.
The Elgato support was totally worthless. Last week their support told me "I'm sending your case to my Senior Technicians". I thought "that sounds good, now there will be some clever tech guys helping me".
I got a long nose when they wrote "We have heard back from our Senior Technicians and they are saying we have reached the end of possible support for the Elgato Video Capture Device in this case." Totally hopeless support.
Anyway, I solved my problem. I used Elgato Capture Device and OBS Studio. I had some problems to get the the video and audio to work. There were a lot of video settings. The tapes were marked NTSC even though Brazil is a PAL-M country. My solution was to choose PAL-B in the settings.
So they are NTSC then, I also noticed that OBS is flagging your files with the wrong color space, It should be rec.601 not rec.709, As far as I know rec.709 is for HD.
